COVID-19 Temporary Benefits Coverage Enhancements for U.S. Retirees

As the concerns and fears of the COVID-19 virus impact our daily lives, Pfizer has reviewed its U.S. medical plans to make it easier and less costly for retirees to receive the medical care, including testing for COVID-19, they may need.

Effective immediately, Pfizer is providing temporary enhancements of certain benefits for retirees who have coverage under Pfizer’s U.S. retiree medical plan. These enhanced benefits provide “no cost” COVID-19 testing and expand access to medications. We are continuing to monitor this rapidly changing situation and are committed to providing updates as quickly as possible.

Enhanced Benefits Resources:

Pfizer’s retiree medical plan has been temporarily enhanced to provide retirees and their families covered under its health plans (“Members”) access to additional support. The enhancements will be in place until further notice and include the following:

Benefit Vendor Description of Accommodation Details
For Non-Medicare Eligible Retirees
CVS Caremark

CVS Caremark is encouraging Members to switch their 30-day maintenance medications to a 90-day supply using CVS Caremark Mail-order (with free delivery) or a CVS pharmacy through the Maintenance Choice Program.

Refill restrictions will be relaxed allowing Members to fill their 30-day supply of maintenance medications earlier than is typically allowed.

CVS pharmacies are waiving charges for 1 to 2-day home delivery for most prescription medications delivered. (note, home delivery is not the same as mail-order. With home delivery, a nearby CVS pharmacy will deliver your medications to you. Typically, there is a cost for this service.)

CVS Caremark Customer Care can be reached 24/7 at 866-804-5881 to enroll in CVS Caremark mail-order or Maintenance Choice.

For details about home delivery, contact your local CVS pharmacy.

Access your ID card online:

  1. Log into Caremark.com
  2. Register if you are a new user
  3. Click on Plan & Benefits in the navigation bar at the top of the page
  4. Choose Print Member ID Card from the drop-down menu
  5. Click on the red Print an ID Card button

Your digital ID card is also available on the CVS Caremark® mobile app.

Horizon Blue Cross Blue Shield (Horizon)

Providing no cost COVID-19 testing. Waiving copays, eliminating deductibles and coinsurance amounts for diagnostic testing related to the COVID-19 virus.

You can also use the HorizonBlue® mobile app and select the option to “Chat for Care” to speak with a nurse 24/7.

If you lost or misplaced your ID card, you can obtain a new ID card using Horizon’s online services.

Horizon can be reached at: horizonblue.com/pfizer or call 1-888-340-5001; Representatives are available Monday, Tuesday, Wednesday and Friday from 8 a.m.to 8 p.m., and Thursday from 9 a.m. to 8 p.m., Eastern time

Access your ID card online:

  1. Log into horizonblue.com/pfizer
  2. Register if you are a new user
  3. Select ID Cards at the top of the home page
  4. A copy of your ID card will appear on this page, click Print ID Card to print

Your digital ID card is also available on the HorizonBlue® mobile app.

UnitedHealthcare (UHC)

Providing no cost COVID-19 testing. Waiving copays, eliminating deductibles and coinsurance amounts for diagnostic testing related to the COVID-19 virus.

If you lost or misplaced your ID card, you can obtain a new ID card using UHC’s online services.

UHC can be reached at: welcometouhc.com/pfizer or call 1-800-638-8010; Reps are available Monday through Friday from 8 a.m. to 8 p.m., Eastern time

Access your ID card online:

  1. Log into myuhc.com
  2. Register if you are a new user
  3. Click View & Print Member ID Cards at the top of the home page
  4. A copy of your ID card will appear on this page, click Print ID Card to print

Your digital ID card is also available on the UnitedHealthcare® mobile app.

Teladoc Health

Temporary suspension of the regular $15 copay. Until further notice, the $15 copay will be waived for all eVisits.

As a reminder, schedule an eVisit if you are not feeling well to minimize direct contact with others. While the virus cannot be diagnosed through an eVisit, if you think you have been exposed, Teladoc providers can guide you on the next best step in accordance with CDC reporting requirements.

Teladoc can be reached at: evisit.pfizer.com or call 1-800-835-2362; Providers are available 24/7

You may also download the Teladoc® mobile app.

As a reminder, you must register before you can use this service.

For Medicare-Eligible Retirees
United HealthCare (UHC) Medicare Advantage

Providing no cost COVID-19 testing. Waiving copays, eliminating deductibles and coinsurance amounts for diagnostic testing related to the COVID-19 virus.

As a reminder, virtual eVisits are always free.

If you lost or misplaced your ID card, you can obtain a new ID card using UHC’s online services.

UHC can be reached at: uhcretiree.com/Pfizer, or call UHC at 1-866-868-0329, TTY 711 Representatives are available from 8 a.m. to 8 p.m., local time, Monday through Friday

SilverScript

SilverScript is encouraging Members to switch their 30-day maintenance medications to a 90-day supply using CVS Caremark Mail-order (with free delivery) or a CVS pharmacy through the Maintenance Choice Program.

Refill restrictions will be relaxed allowing Members to fill their 30-day supply of maintenance medications earlier than is typically allowed.

CVS pharmacies are waiving charges for 1 to 2-day home delivery for most prescription medications delivered. (note, home delivery is not the same as mail-order. With home delivery, a nearby CVS pharmacy will deliver your medications to you. Typically, there is a cost for this service.)

If you lost or misplaced your ID card, you can obtain a new ID card using SilverScript’s online services.

SilverScript can be reached at: pfizer.silverscript.com, or call SilverScript at 1-844-774-2273 Representatives are available 24 hours a day, 7 days a week

  • As a reminder, following are other benefits resources available to you:
    • Participant Advocate Services: Help colleagues with health care related claim and/or appeal issues through the Pfizer Benefits Center. Call the Pfizer Benefits Center at 1-877-208-0950 and request to have a Participant Advocate contact you directly.
    • 2020 Pfizer Retiree Benefits Brochure for more information about the benefit services in this article and more. This brochure is located in the Reference Library on netbenefits.com

We are here to support you. If you have additional questions, call the Pfizer Benefits Center at 1-877-208-0950; Representatives are available Monday through Friday from 8:30 a.m. to Midnight, Eastern time.