hrSource is your primary resource for information, transactions and services related to your retiree benefits, which include healthcare, and depending on your plan, dental, life insurance, savings, pension and stock awards. You can reach hrSource by phone (toll-free) or online.

Be sure your personal information is correctly listed with hrSource. It’s important to keep your mailing and email address up-to-date so you continue to receive information about your Pfizer benefits. If you are eligible for retiree life insurance, confirm your beneficiary data is current and accurate; and if you receive a pension benefits from Pfizer, be sure to also provide new or updated direct deposit information for your bank.

If you need to update your information, call hrSource at 1-866-4 SOURCE (1-866-476-8723).

hrSource by Phone

To reach hrSource by phone, call 1-866-4 SOURCE (1-866-476-8723). hrSource Center specialists are available Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern time.

hrSource Interactive Voice Response (IVR) Menu

When you call hrSource at 1-866-4 SOURCE (1-866-476-8723), you will be asked if you are an active colleague or presently on a leave of absence and you will need to respond "Yes or No." Respond "No."

You will then be asked if you are a Retiree, Survivor, Alternate Payee or Former Colleague. Respond "Yes."

You will then be directed to 6 menu options. Each option corresponds to a different type of benefit or service. You will be asked to press or say the number which corresponds to the appropriate benefit or service for which you have a question or need help.

   1 - For Medical, Dental, Life Insurance or Billing
   2 - For Pension
   3 - For Savings
   4 - Stock Awards
   5 - To Report a Death
   6 - For all other questions

You will need to have your Social Security Number and Fidelity PIN (6-12 digits) handy when you call hrSource (except when calling about stock options.)

If you forget or lose your PIN, you can change it from the IVR menu. Just select the menu prompt for the type of benefit or inquiry (from the options above) and then follow the prompts on the voice menu to change your Fidelity PIN.

• Obtain information about your medical, dental (if eligible), savings plan and pension.
• Locate Summary Plan Descriptions.
• Find contact information for your specific plans. (Click "who to contact")
• Obtain medical coverage forms such as claims forms and HIPAA authorization forms (HIPAA forms are necessary if you want to designate someone to access to your medical records).
• Make beneficiary changes to your savings and pension plan.