| If you retired under the Wyeth benefit plans, please continue to contact the Legacy-Wyeth HR Service Center (now called the hrSource Center) at 1-866-699-9384 for benefit information and support. Information is also available by visiting www.MyWyethBenefits.com. |
hrSource is your primary resource for information, transactions
and services related to your retiree benefits, which include healthcare,
and depending on your plan, dental, life insurance, savings, pension
and stock awards. You can reach hrSource by phone
(toll-free) or online.
To reach hrSource by phone, call 1-866-4 SOURCE (1-866-476-8723). hrSource Center specialists are available Monday through Friday from 8 a.m. to 6 p.m., ET.
When to Call:
| Task |
What You'll Need To Provide |
| Medical |
Make a change to your medical or dental coverage (if eligible), including:
- Changing your plan option (at annual enrollment or following a change in address)
- Changing the dependents you cover
- Changing your address
- Making a beneficiary change on your life insurance if applicable
|
Social Security number or Customer ID + Fidelity PIN
(6-12 digits)
|
| Billing |
| Ask a question about a bill or benefits claim. |
Social Security number or Customer ID + Fidelity PIN
(6-12 digits)
|
| Savings |
| Ask a question about your savings plan or access your account |
Social Security number or Customer ID + Fidelity PIN
(6-12 digits)
|
| Pension |
| Request a pension estimate or a distribution, or ask a question about your pension payment |
Social Security number or Customer ID + Fidelity PIN
(6-12 digits)
|
| Other |
| Change of Address |
You will need to call hrSource at 1-866-4 SOURCE to change your address. At the medical, dental, life insurance and billing prompt, you will be connected to a benefits specialist who will help you make this change. |
| Report a death |
No PIN required
|
| Request a form, including a tax withholding, direct deposit and matching gift forms |
No PIN required
|
When you call hrSource at 1-866-4 SOURCE (1-866-476-8723), you will be asked if you are an active colleague or presently on a leave of absence and you will need to respond "Yes or No." Respond "No."
You will then be asked if you are a Retiree, Survivor, Alternate Payee or Former Colleague. Respond "Yes."
You will then be directed to 6 menu options. Each option corresponds to a different type of benefit or service. You will be asked to press or say the number which corresponds to the appropriate benefit or service for which you have a question or need help.
1 - For Medical, Dental, Life Insurance or Billing
2 - For Pension
3 - For Savings
4 - Stock Awards
5 - To Report a Death
6 - For all other questions
You will need to have your Social Security Number and Fidelity PIN (6-12 digits) handy when you call hrSource (except when calling about stock options.)
If you forget or lose your PIN, you can change it from the IVR menu. Just select the menu prompt for the type of benefit or inquiry (from the options above) and then follow the prompts on the voice menu to change your Fidelity PIN.
 Log in to hrSource online at www.hrSourcebenefits.pfizer.com to:
- Obtain information about your medical, dental (if eligible), savings plan and pension.
- Locate Summary Plan Descriptions.
- Find contact information for your specific plans. (Click "who to contact")
- Obtain medical coverage forms such as claims forms and HIPAA authorization forms (HIPAA forms are necessary if you want to designate someone to access to your medical records).
- Make beneficiary changes to your savings and pension plan.
You will need your Social Security number and Fidelity PIN (6-12 digits) to log in to the site. If you are using hrSource online for the first time, you will need to register first. If you forget your password or PIN, simply follow the prompts on the screen or call the toll-free 800 number provided online for assistance in re-setting your PIN.
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